Grupa
Helpdesk nightmares :))))))))))))))))))))))))
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Rejestracja: 07-05-2008 10:24 
Skąd: londyn
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Customer: "I got this problem. You people sent me this install disk, and now my A: drive won't work." Tech Support: "Your A drive won't work?" Customer: "That's what I said. You sent me a bad disk, it got stuck in my drive, now it won't work at all." Tech Support: "Did it not install properly? What kind of error messages did you get?" Customer: "I didn't get any error message. The disk got stuck in the drive and wouldn't come out. So I got these pliers and tried to get it out. That didn't work either." Tech Support: "You did what sir?" Customer: "I got these pliers, and tried to get the disk out, but it wouldn't budge. I just ended up cracking the plastic stuff a bit." Tech Support: "I don't understand sir, did you push the eject button?" Customer: "No, so then I got a stick of butter and melted it and used a turkey baster and put the butter in the drive, around the disk, and that got it loose. Then I used the pliers and it came out fine. I can't believe you would send me a disk that was broken and defective." Tech Support: "Let me get this clear. You put melted butter in your A: drive and used pliers to pull the disk out?" At this point, I put the call on the speaker phone and motioned at the other techs to listen in. Tech Support: "Just so I am absolutely clear on this, can you repeat what you just said?" Customer: "I said I put butter in my A: drive to get your crappy disk out, then I had to use pliers to pull it out." Tech Support: "Did you push that little button that was sticking out when the disk was in the drive, you know, the thing called the disk eject button?" Silence. Tech Support: "Sir?" Customer: "Yes." Tech Support: "Sir, did you push the eject button?" Customer: "No, but you people are going to fix my computer, or I am going to sue you for breaking my computer!" Tech Support: "Let me get this straight. You are going to sue our company because you put the disk in the A: drive, didn't follow the instructions we sent you, didn't actually seek professional advice, didn't consult your user's manual on how to use your computer properly, instead proceeding to pour butter into the drive and physically rip the disk out?" Customer: "Ummmm." Tech Support: "Do you really think you stand a chance, since we do record every call and have it on tape?" Customer: (now rather humbled) "But you're supposed to help!" Tech Support: "I am sorry sir, but there is nothing we can do for you. Have a nice day." |
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-- w szkole prawniczek z samego rana ____________ madra glowusia poszukiwana___________ kleska-nikt przecie tutaj glowami____________ nie ruszal, wszyskie za to pochwami___________ wazne ze dobrze droga obrana 23-05-2009, 13:49 | Link | Cytuj |
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Rejestracja: 07-05-2008 10:24
Skąd: londyn
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* Tech Support: "Ok, you are in C:\WINDOWS. We need to get to the A: drive. So type 'A' colon and press enter." * Customer: "'A'? What's an 'A'?" * Tech Support: "It's the first letter of the alphabet. 'A' like apple." * Customer: "Ummm...what's an 'A'? I don't know what it is." * Tech Support: "Grade school, remember? The letter 'A'?" * Customer: "Oh, ok. Where is that?" * Tech Support: "Left side of the keyboard. Next to the 'S'." * Customer: "Ok...I think I found it. What do I do?" * Tech Support: "Press it. See what happens." * Customer: "Ok, I've got an 'A' now." * Tech Support: "Now press the colon. It's next to the 'L' key." * Customer: "How do I get it?" * Tech Support: "Hold down the 'shift' key." * Customer: "How to you spell that?" * Tech Support: "S-H-I-F-T. You have two of them. Near the space bar. Hold that down and press the colon." * Customer: "I can't find the colon." * Tech Support: "It's to the right of the 'L'." * Customer: "How do I get it?" * Tech Support: "Hold the shift key and press the colon key." * Customer: "Oh, ok...I think I've got it." * Tech Support: "Good, now hit 'enter'." * Customer: "Where's that?" |
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-- w szkole prawniczek z samego rana ____________ madra glowusia poszukiwana___________ kleska-nikt przecie tutaj glowami____________ nie ruszal, wszyskie za to pochwami___________ wazne ze dobrze droga obrana 23-05-2009, 14:26 | Link | Cytuj |
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Rejestracja: 07-05-2008 10:24
Skąd: londyn
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* Tech Support: "Double click on 'My Computer', then on the 'Dial-up Networking' folder." * Customer: "Where is it?" * Tech Support: "Excuse me?" * Customer: "Where is 'My Computer'?" * Tech Support: "In the upper left corner of your screen." * Customer: "Oh! Hey! That's pretty good!!" Twenty five minutes later.... * Tech Support: "Ok, now go to 'Options' and then 'Mail and News Preferences'." * Customer: "Got it." * Tech Support: "Now click on the tab that says 'Servers'." * Customer: "I don't see it." * Tech Support: "What do you see on your screen?" * Customer: "Oh! There it is. I was looking on the keyboard." * Tech Support: "Ok, now read to me what's in the SMTP field." * Customer: "There's nothing there." * Tech Support: "Now we know why you can't get your mail. Type in 'http://mailhost.worldnet.att.net/'." * Customer: "M-A-L-E-H-O-S-T..." * Tech Support: "No sir. It's spelled M-A-I-L-H-O-S-T." * Customer: "Ok...where's the dot?" |
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-- w szkole prawniczek z samego rana ____________ madra glowusia poszukiwana___________ kleska-nikt przecie tutaj glowami____________ nie ruszal, wszyskie za to pochwami___________ wazne ze dobrze droga obrana 23-05-2009, 14:28 | Link | Cytuj |